CONTACT INFORMATION
We would love to hear from you.
Postal Address
North San Diego County NAACP - Branch 1086
P.O. Box 5786 • Oceanside, CA 92052
Phone Fax
(760) 754-9686 (760) 754-8610
(email address is: info@nsdcnaacp.org)
If you have a Civil or Human Rights complaint that needs to be addressed, please click the link below to acquire the NAACP 2007 Civil Rights Complaint form.
Complete the form, then mail or fax to us using the information above...
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Copyright © 2008. NSDC NAACP Branch 1086. All rights reserved.
CIVIL RIGHTS COMPLAINT & LEGAL REDRESS PROCESS FLOW & FAQ's
9-STEP COMPLAINT REVIEW PROCESS
If you believe that you have been the victim of a Civil or Human Rights wrongful action and want to file a complaint with the NSDC NAACP and have the organization investigate your complaint, you MUST submit a formal Complaint Form.
Here are the steps and sequential actions for submitting a complaint and it being processed by the NSDC NAACP:
1. Applicant obtains and completely fills out a NSDC NAACP Civil Rights Complaint Form.
2. Applicant submits the completed Complaint Form to the NSDC NAACP.
3. The NSDC NAACP dates and time stamps Complaint Form upon receipt.
4. The NSDC NAACP's Legal Redress Team (LRT) reviews received Complaint Forms for completeness and to determine the dynamics of the complaint and potential course(s)
of action for complaining applicant and ultimately, resolution of the issue.
5. The NSDC NAACP LRT contacts the complainant to:
* Request additional or collaborating information, if needed.
* Schedule an appointment with the complainant, if there's sufficient evidence of a
wrong doing or actionable offense,
* If LRT determines that the complaint does NOT have merit for action, advise the
complainant of this and the reason(s) why.
6. Interview the complainant and have complainant complete applicable waiver and
authorization forms.
7. Determine the best course of action to obtain resolution of the complaint.
8. Pursue recommended course of action. When necessary, refer complainant to legal
council/resources.
9. Develop and maintain detailed documentation for each case.
CIVIL and HUMAN RIGHTS COMPLAINTS - FAQ's
What is the LRT's goal in helping me?
The NSDC NAACP Branch 1086 LRT has established several goals and objectives.
These G&Os are as follows:
1. Review submitted Complaint form in a timely manner.
2. Thoroughly discuss legitimate complaints with complainants in a timely manner.
3. Attempt to resolve legitimate cases with all involved parties.
4. Refer complainants to legal representatives when necessary.
Where can I get a Complaint form?
Complaint forms:
1. Can be downloaded from this website. (click on the link in #1, above)
2. Are available at the NSDC NAACP branch office in Oceanside.
3. Can be faxed or mailed, upon request. Call the office at (760) 754-9686 to request.
Why do I have to fill out a Complaint Form?
1. The Complaint form provides our LRT thorough information about a complaint, the
associated circumstances and the parties involved. This helps our LRT assess the
situation and determine what action(s), if any need to be taken.
2. The Complaint form also serves to provide the complainant with a type of "Statement
of Understanding" regarding what the LRT can do as well as CAN NOT do.
What is the NSDC NAACP process for submitting a Civil/Human Rights complaint?
Please read/review the 9-step process listed above.
Does the NSDC NAACP have any Lawyers? What is the background of your LRT ?
1. The NSDC NAACP does NOT have ANY Lawyers nor does it provide "direct" legal
representation.
2. The LRT is comprised of individuals with experience and/or training in areas such as
Conflict Resolution, Human Resources, Labor Relations, People Skills and Problem
Solving Techniques.
Why can't I just call in and provide a verbal complaint?
1. Federal and State Privacy and Confidentiality laws require that provisions be in place to
protect individuals information as well as restrict who has access to it.
2. The Complaint Form has been structured to solicit the "who, what, where, why and how"
details regarding a complaint. This helps the complainant compile and structure
relevant and often key compliant information.
3. The Complaint Form provides formal documentation and a record for a submitted
complaint. As such, it also serves to protect both the complainant and branch LRT
and mitigate confusion that often results from verbal ONLY scenarios.
***PLEASE NOTE - We CAN NOT accept verbal complaints over the telephone.***
***PLEASE NOTE***
1. The NSDC NAACP can NOT accept actual verbal complaints over the telephone.
2. The NSDC NAACP does NOT have lawyers! When necessary, we will refer you to
legal council.
3. The NSDC NAACP is an "ALL VOLUNTEER" organization. Complaints are reviewed
periodically throughout the month. Although the goal of the NSDC NAACP's Legal
Redress Team (LRT) is to address complaints in a timely manner, complainants
should anticipate a 2 to 4 week delay before receiving a response to a submitted
complaint.
